Fancywine Privacy Policy — How Your Information Is Protected

Introduction & Scope

This Privacy Policy applies to fancywine ("we", "us", or "the platform") and all members and visitors of fancywine.fun ("you"). It outlines what data we collect, why we collect it, how we use it, and how we keep it secure.

Fancywine believes privacy is a fundamental right. Our entire business model is built on your trust, which is why we only collect data that is genuinely necessary to provide our services.

This policy applies to all fancywine services — including the website, mobile app, live chat, email, and any other channel through which you interact with us.

What Information We Collect

Fancywine collects three types of data — information you provide directly, data collected automatically, and information received from third parties.

We only collect the data listed above. No additional information is collected without your consent.

Use of Data

Fancywine uses the information it collects for the following purposes:

• Account management: To support registration, login, password recovery, and account security.
• Payment processing: To process deposits, handle withdrawals, and maintain transaction records.
• Service improvement: To analyze your usage patterns and improve your fancywine experience.
• Fraud prevention: To detect unusual activity and keep your account secure.
• Legal Compliance: To comply with anti-money laundering laws and regulatory requirements.
• Contact: To send important updates, bonus offers, and support messages (with your consent).
• Responsible Gaming: To monitor your gaming patterns and detect early signs of potential issues.

Fancywine never shares or sells your information to third parties for advertising purposes.

Data Sharing & Disclosure

Fancywine may share data in the following limited circumstances:

• Payment Processor: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information needed to complete a transaction.
• KYC Provider: Only the information necessary for verification is shared with trusted third parties for identity checks.
• Legal Authorities: Disclosure of data is required when mandated by a court order or a valid request from a law enforcement authority.
• Business transfers: In the event of a merger or acquisition involving fancywine, data may be transferred; however, the new entity will be required to honour this policy.

Cookies & Tracking Technologies

Fancywine uses cookies and similar technologies to improve site functionality and personalize your experience. Here are the types of cookies we use:

Optional cookies can be disabled through your browser settings. However, disabling certain cookies may affect site functionality.

Data Security Measures

Fancywine follows the highest industry standards to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): An additional layer of security that prevents unauthorized access.
• AI-Powered Fraud Detection: Suspicious activity is detected in real time.
• Regular security audits: Independent third-party experts regularly audit our systems.
• Data Backup: Data is backed up across multiple secure locations.
• Staff training: All fancywine staff receive regular training on data protection practices.

In the unlikely event of a data breach, we will notify affected members within 72 hours and take immediate action.

Your Data Rights

Every fancywine member has the following rights over their personal data:

To exercise any of these rights, contact us at support@fancywine.fun. We will respond within 30 days.

Protection of Children's Data

Fancywine is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

If a minor has accidentally created an account and we detect it, that account will be immediately closed and all associated data will be deleted.

International Data Transfers

Fancywine is an international platform. Your data may be stored on servers in various countries. Regardless of where it is stored, the protections set out in this Privacy Policy always apply.

We ensure that all data transfers are carried out with appropriate safeguards in place. Third-party data processors are contractually bound to comply with international data protection standards.

Data Retention Period

Fancywine retains data only for as long as necessary:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction records: 7 years (in accordance with financial regulatory guidelines).
• KYC Documents: 5 years or as required by law.
• Customer Support Record: 3 years.
• Analytics data: 2 years (in anonymous form).

Once the retention period ends, data is securely deleted or anonymized.

Contact & Complaints

For questions about our Privacy Policy, to exercise your data rights, or to file a complaint, please contact us:

• Email: support@fancywine.fun
• Live chat: Live Chat at fancywine.fun (24/7)
• Response Time: Usually within 48 hours; up to 30 days for complex cases.

Our privacy team can assist you in Bangla. Feel free to reach out in your own language and receive a response in kind.

Policy Updates & Changes

Fancywine may update this Privacy Policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly.

For significant changes, you will be notified in advance at your registered email address. Continued use of fancywine after any changes takes effect will be considered acceptance of the updated policy.

We recommend reviewing this page regularly — especially after any major updates. Staying informed is the best way to protect your data.